TERMS AND CONDITIONS

Customers are asked to carefully read our Terms and Conditions below

 

PAYMENT OF ORDER..

 

a) Customers are required to pay a 50%  NON -REFUNDABLE deposit on the date of ordering all bridal gowns, bridesmaids gowns , proms , All accessories must be paid in full.

 

b) No goods may be removed from the premises until full payment of the order has been fulfilled.

 

ALL GOWNS REMAIN THE PROPERTY OF DONA NICOLE UNTIL PAID FOR IN  FULL.

 

c) Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.

DONA NICOLE has such terms to protect its business regardless of  your circumstance.

 

d) All items purchased are non-returnable/refundable.

 

CANCELLATION OF ORDERS..

 

a) Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date and also will be liable for the outstanding balance.

 

All orders must be paid  in FULL 7 days from notification of your dress arrival.  You will liable to pay in full if the dress is cancelled for whatever the circumstances .

 

SALE GOWNS/ACCESSORIES  BOUGHT  CANNOT  BE  RETURNED OR  ANY  MONIES  REFUNDED. ALL ITEMS ARE SOLD AS SEEN.

b) For reasons of hygiene  ALL accessories – - (tiaras,hair slides,fascinators) – including shoes ,  which have been removed from the premises once paid for cannot be refunded or exchanged .

c) Shoes ordered for sizing must be tried on in store so they can be exchanged in the condition received and within the time period set by the supplier if another size/style is required.

 

 

SIZING

 

a) Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes Your dress will be ordered to the nearest size and will most likely need alterations at extra cost

Please note : Gowns are MADE TO ORDER , AND ARE NOT MADE TO MEASURE.!

After the sales order contact has been signed and order placed , DONA NICOLE  CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

 

 

ALTERATIONS

 

a) The price of garments EXCLUDES all costs in respect of alterations or fitting work howsoever this service is provided by enternal tailors or you may take it to your desired tailors

    DONA NICOLE does not take any responsibility for any alteration carried out..

 

b) Regrettably, DONA NICOLEl cannot provide an exact delivery date for garments, but customers can expect their First  fitting  to

be normally carried out  approximately 8 weeks before the wedding ,unless the sales order is for a ‘SHORT ORDER’ or late order, in which case first fittings may be carried out during the week of the wedding.

c) Gowns are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.

d) It is ESSENTIAL that customers bring their wedding shoes and any underwear being worn on the wedding / prom day to their fitting appointments. Please note that DONA NICOLE does not take ny responsibility for any personal items brought for the fitting

 

e) DONA NICOLE offers a fitting and alterations service ,but it is an independent service  to the shop provided by a fully experienced and competent alterations specialist.

Fittings and alterations works may be carried out elsewhere if required, customers are not obliged to use the services provided by DONA NICOLE

 

f) Customers are asked to  settle any balance due by the date of the gown arriving in store, before alterations are carried out -a  letter or phone call will be sent to inform the customer of the gowns’ arrival instore.

Balances  MUST be settled  BEFORE the date of the first fitting at the very latest.

 

No fittings will be carried out on gowns that are not fully paid for by the date required.

NO fittings are allowe on Saturdays

 

g) After the sales order contact has been signed and order placed ,DONA NICOLE CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

Please note :that if customers have a significant change in body shape or weight  following the sales order being placed ,it is their responsibility to inform DONA NICOLE as soon as possible.

It is not policy to take in gowns by any more than two dress size as this could adversely affect the style and look of the gown. It is at the customers risk if more than this is required to be taken in.

Letting out of all gowns is also not advisable, and is at the risk of the customer should they decide on this requirement for their gown.

Advice taken from the alteration specialist is also taken at the customers own risk and personal choice ,the specialist cannot be held responsible for any decisions  made about the alteration of any garment which are deemed unsatisfactory after any alterations are completed , if the customer requested them .

 

h) Fitting days may be restricted  to certain days due to the nature of the specialist being independent to the store, customers will be advised on booking their fittings as to when the specialist is available ,every endeavour will be made to accommodate the customer s requirements.

 

i) Customers are advised that if they do not require the  alterations service provided instore and wish to take their garments elsewhere that they inform the store as soon as they have decided   , as DONA NICOLE will not be held responsible for alterations having to be done by another specialist  too close to the wedding date .

 

j ) Any gowns purchased from another store and brought to be altered at DONA NICOLE will incur a fee of £10.00 per Bridesmaid and £25 per wedding Gown.

Gowns can be steamed at customers request , at their own risk.

 

NON-COLLECTION OF GOODS.

 

a) If customers do not collect their goods within 1 day of the wedding date then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded.

Gowns will be put into the shops stock to be re-sold.

 

COLOURMATCHING.

a) DONA NICOLE is not able  to  guarantee  the colour matching of individual bridesmaids unless the order for all garments is placed   all  on  the same order date.

Colour matching is more difficult when garments are ordered  at different dates there will be a better chance that all the garments will match if cut from the same fabric roll.

 

b) DONA NICOLE is unable to guarantee fabric swatch matches with instore garments due to fabric changes .

Swatches should be regarded as indication only.

This applies to all fabrics,laces,beading,and any other trimmings or embellishments.

c) Shoe dyeing  service – customers should be aware that certain shoes will not be suitable for this service.

Cherish bridal is not responsible for results/colour match of any shoes dyed against any advice given.

 

 

LIABILITY.

a) Should the store breach its obligations under this aggreement,its liability is limited to any direct loss incurred by the customer arising from such breach.

 

The store will NOT be liable for any breaches caused by circumstances outside DONA NICOLE control, including , but not restricted to acts of god , war, riot ,terrorisim,malicious damage,fire ,flood or storm.

 
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